Refund Policy

Last updated: February 22, 2026

If enne isn't right for you, we want to make things simple. Here's how refunds work depending on where you subscribed.

Web Purchases (enne.day)

Web subscriptions are processed by Stripe. Kuinka Oy is the merchant of record, so we handle web refunds ourselves.

To request a refund for a web purchase:

  1. Email us at hello@enne.day with your account email and the reason for your request
  2. We will issue your refund through Stripe within a few business days, back to the card you paid with

You can also cancel your web subscription at any time from your account settings. After cancellation, you keep access to premium features until the end of your billing period.

iOS Purchases (App Store)

iOS subscriptions are processed and managed by Apple. Refund requests must go through Apple:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Select the enne subscription charge
  4. Follow Apple's instructions to request a refund

You can cancel your iOS subscription at any time through your Apple ID settings. After cancellation, you keep access to premium features until the end of your billing period.

Free Trial

If we offer a free trial, you will not be charged during the trial period. If you do not cancel before the trial ends, your subscription begins automatically at the displayed price.

Technical Issues

If something is broken and you can't access the features you paid for, write to us at hello@enne.day. We will fix the issue or help you get a refund, whichever you prefer.

Contact

For any questions about refunds or billing: hello@enne.day

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